Frequently Asked Questions

What do you sell?

Useful everyday items. Right now:

Do you have any offers?

Yes. Right now: the humidifier at €21.99 (was €29.99) until October 12th, 2 children's toothbrush replacement heads for €6.00 (was €7.98) if bought with the toothbrush, 10% off your first order with code WELCOME10, and free shipping on orders over €40. You can find them all in Offers.

How much does shipping cost?

€3 in Spain and the rest of the European Union, and free on orders over €40.

How long does delivery take?

We prepare your order in 1 to 3 business days and delivery takes 7 to 15 business days. Once it ships, we will send you an email with the tracking number.

Can I return it?

Yes, you have 30 days from when you receive it. The item must be unused and in its original packaging. For hygiene reasons, razors can only be returned if unopened. Returns can be requested through your customer account; return shipping is paid by the customer unless the product arrives defective, damaged, or incorrect. More details in the refund policy.

How can I pay?

By card, Apple Pay, Google Pay, or Klarna, via Shopify's secure checkout.

How can I contact you?

Via WhatsApp at +34 658 17 81 12 or by email at hola.ordinia@gmail.com. We respond in less than 24 hours, Monday through Friday.